ADB SAFEGATE Support Desk
  1. ADB SAFEGATE Support Desk
  2. CORTEX Service Start!

CORTEX Service Start!

Start your cloud-based in-field maintenance management solution here!
Or go back to the ALIS website: adbsafegate.com

  • Try CORTEX Service now!

    Start your ALIS freemium application here. Let us know your airport and desired features and we'll create your ALIS instance!

  • CORTEX Service Demo request

    Interested in trying our CORTEX Service solution, an interactive demo or some specific documentation? Then please fill out the form below and we will contact you within 2-5 business days.

  • CORTEX Service Quote

    Here you can request a quote for Hardware,Project support or an API Interface.

  • ALIS information request

    Want to know more about our solution? Or would you like to be contacted about our Enterprise offering? Ask us anything!

  • Support

    Having issues in using ALIS ? Create a support ticket here.

Powered by Jira Service Management
{"xsrfToken":"67751c9b5820c932908c81263d4740343655a2ea_lout","branding":{"id":"63","key":"alistrial","name":"CORTEX Service Start!","portalBaseUrl":"/servicedesk/customer/portal/63","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/63/83"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4fc6b1ce-4a58-4cec-bfa9-f69abd2260c1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmYzZiMWNlLTRhNTgtNGNlYy1iZmE5LWY2OWFiZDIyNjBjMSI6WyJyZWFkIl19LCJleHAiOjE3NTIwOTA4MDAsIm5iZiI6MTc1MjA5MDIwMH0.p88YYYOKRXCHUtDh5S5QKqkcEoZ5aqvU5trSTvvJMbs&client=970258ce-4bb5-4af1-8f39-23bd6afa3188&mode=fit","logoId":"4fc6b1ce-4a58-4cec-bfa9-f69abd2260c1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ADB SAFEGATE Support Desk","sharedPortalName":"ADB SAFEGATE Support Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the ADB SAFEGATE Support Desk","sharedPortalName":"ADB SAFEGATE Support Desk","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004c5f","helpCenterTitleColor":"#f8f8f8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1669aa46-f51f-4384-9337-fcd99b1f2720/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2NjlhYTQ2LWY1MWYtNDM4NC05MzM3LWZjZDk5YjFmMjcyMCI6WyJyZWFkIl19LCJleHAiOjE3NTIwOTA4MDAsIm5iZiI6MTc1MjA5MDIwMH0.-SgI7cIAKSWeRVlj3dd96HX-2pHv-312P3BRq8QZx_s&client=970258ce-4bb5-4af1-8f39-23bd6afa3188&height=300&mode=fit","bannerMediaApiFileId":"1669aa46-f51f-4384-9337-fcd99b1f2720","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"63","key":"alistrial","projectId":11359,"serviceDeskId":63,"name":"CORTEX Service Start!","description":"<p>Start your cloud-based in-field maintenance management solution here! <br class=\"atl-forced-newline\">Or go back to the ALIS website: <a href=\"https://adbsafegate.com/ALIS-airside-maintenance\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>adbsafegate.com</b></a></p>","portalBaseUrl":"/servicedesk/customer/portal/63","reqTypes":[{"id":"682","name":"ALIS information request","descriptionHtml":"","callToAction":"ALIS information request","introHtml":"<p>Want to know more about our solution? Or would you like to be contacted about our Enterprise offering? Ask us anything!</p>","icon":11500,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11500","groups":[164],"key":""},{"id":"681","name":"CORTEX Service Demo request","descriptionHtml":"","callToAction":"CORTEX Service Demo request","introHtml":"<p>Interested in trying our CORTEX Service solution, an interactive demo or some specific documentation? Then please fill out the form below and we will contact you within 2-5 business days.</p>","icon":11891,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11891","groups":[164],"key":""},{"id":"954","name":"CORTEX Service Quote","descriptionHtml":"<p>Please detail your quote request as detailed as needed to make an accurate estimation.</p>","callToAction":"CORTEX Service Quote","introHtml":"<p>Here you can request a quote for Hardware,Project support or an API Interface.</p>","icon":11897,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11897","groups":[164],"key":""},{"id":"1029","name":"Support ","descriptionHtml":"<p>We aim to support you within 1 to 3 business days.</p>","callToAction":"Support ","introHtml":"<p>Having issues in using ALIS ? Create a support ticket here.</p>","icon":11896,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11896","groups":[164],"key":""},{"id":"952","name":"Try CORTEX Service now!","descriptionHtml":"<p>Please find the Requirements for using an ALIS instance here: <a href=\"https://alis.adbsg.com/terms\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://alis.adbsg.com/terms/ </a></p>","callToAction":"Try CORTEX Service now!","introHtml":"<p>Start your ALIS freemium application here. Let us know your airport and desired features and we'll create your ALIS instance!</p>","icon":11895,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11895","groups":[164],"key":""},{"id":"934","name":"ALIS basic - Freemium notification request","descriptionHtml":"<p>Our freemium version is not available yet! But leave us a message and we'll make sure to inform you when the free version is ready for you to use!</p>","callToAction":"ALIS basic - Freemium notification request","introHtml":"<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/star_yellow.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> The new ALIS freemium model is planned for release May 2021.</p>","icon":11750,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11750","groups":[],"key":""},{"id":"901","name":"ALIS web beta pilot","descriptionHtml":"<p>ALIS now allows you to register maintenance directly from the web-application. This enables you to register and followup all of your asset maintenance status for the airside and that can be for any stationary equipment.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>ADB SAFEGATE</b> is giving away 10 free ALIS Web subscriptions for 1 year to pilot test the new ALIS Web version. <br class=\"atl-forced-newline\">Terms and conditions can be found <a href=\"https://alis.adbsg.com/beta\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>here</b></a></p>","callToAction":"ALIS web beta pilot","introHtml":"<p>Interested in trying out our new ALIS web version!?! Request your beta pilot spot here and receive ALIS web for free for a whole year!</p>","icon":11856,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11856","groups":[],"key":""},{"id":"683","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11526,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[],"key":""}],"reqGroups":[{"id":164,"name":"General"}],"orderMapping":{"164":[952,681,954,682,1029]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2e28c5e4-315f-3abd-9ecc-5bb61c4774e4","appLinkName":"System Confluence","appLinkUrl":"https://adbsafegate.atlassian.net/wiki","spaceKey":"ALISTRIAL","spaceName":"ALIS Trials","spaceUrl":"https://adbsafegate.atlassian.net/wiki/spaces/ALISTRIAL","isServer":false},"labels":[],"projectKey":"ALISCX","serviceDeskId":63,"kbLinkDomainURLs":["https://adbsafegate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":63,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ALISCX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzU5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwOTE0MDAsIm5iZiI6MTc1MjA5MDIwMH0.SDJGCz9E7CWbbqRJlWe1n-dbSZhEZUwO1iW01XfaLCg","targetCollection":"upload-project-11359","endpointUrl":"https://api.media.atlassian.com","clientId":"970258ce-4bb5-4af1-8f39-23bd6afa3188","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"ADB SAFEGATE Support Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://adbsafegate.atlassian.net/wiki","kbLinkDomainURLs":["https://adbsafegate.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=adbsafegate","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"67751c9b5820c932908c81263d4740343655a2ea_lout","baseUrl":"https://adbsafegate.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://adbsafegate.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"50485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"970258ce-4bb5-4af1-8f39-23bd6afa3188","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"966121f40e6e4ce2b74a33f9137589c9","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}