Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
ADB SAFEGATE Support Desk
  1. ADB SAFEGATE Support Desk
  2. CORTEX Service Start!

CORTEX Service Start!

Start your cloud-based in-field maintenance management solution here!
Or go back to our website: adbsafegate.com

Request a DEMO

Want to see CORTEX Service in action? Fill out the form below and we'll arrange an interactive demo or send you the documentation you need.

Required fields are marked with an asterisk*

If your airport has no IATA code - please fill in the ICAO code

, multiple selections available,
e.g. 13/Aug/26
e.g. 09:56 PM

When would it fit you for us to get in contant to present you the ALIS solution ? Date and Time ( GMT Time ) We will send you a meeting invitation as close as possible and you can still change the meeting afterwards to you availability.

What are the main maintenance registrations and activities you would like to start registering digitally?

Which of the Add-on features are you most interested in? Found out more about the different Add-ons on alis.adbsg.com

How many Assets in total ( Lights - Dockings - Regulators - transformers - etc ) would like to track? (Rough number)

Drag and drop files, paste screenshots, or browse

Any supporting documents

Want us to invite somebody else for the demo? Add his/her e-mail address here

Powered by Jira Service Management
{"xsrfToken":"7b7dc438e269f5a5bed88dc47b52a3ed16f5781d_lout","branding":{"id":"63","key":"alistrial","name":"CORTEX Service Start!","portalBaseUrl":"/servicedesk/customer/portal/63","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/63/83"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4fc6b1ce-4a58-4cec-bfa9-f69abd2260c1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmYzZiMWNlLTRhNTgtNGNlYy1iZmE5LWY2OWFiZDIyNjBjMSI6WyJyZWFkIl19LCJleHAiOjE3ODY2NTg3NjIsIm5iZiI6MTc4NjY1ODE2Mn0.363MBOafcOqtZ0JnB6_Gr64zNENWlvFqQQYhZKoEz2Y&client=970258ce-4bb5-4af1-8f39-23bd6afa3188&mode=fit","logoId":"4fc6b1ce-4a58-4cec-bfa9-f69abd2260c1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ADB SAFEGATE Support Desk","sharedPortalName":"ADB SAFEGATE Support Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the ADB SAFEGATE Support Desk","sharedPortalName":"ADB SAFEGATE Support Desk","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004c5f","helpCenterTitleColor":"#f8f8f8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1669aa46-f51f-4384-9337-fcd99b1f2720/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2NjlhYTQ2LWY1MWYtNDM4NC05MzM3LWZjZDk5YjFmMjcyMCI6WyJyZWFkIl19LCJleHAiOjE3ODY2NTg3NjIsIm5iZiI6MTc4NjY1ODE2Mn0.IalQjFGfbFhC0KwOW45KTjawXNeRzeUK0tMCauY64QE&client=970258ce-4bb5-4af1-8f39-23bd6afa3188&height=300&mode=fit","bannerMediaApiFileId":"1669aa46-f51f-4384-9337-fcd99b1f2720","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"63","key":"alistrial","projectId":11359,"serviceDeskId":63,"name":"CORTEX Service Start!","description":"<p>Start your cloud-based in-field maintenance management solution here! <br class=\"atl-forced-newline\">Or go back to our website: <a href=\"https://adbsafegate.com/products/services/CORTEX-Service\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>adbsafegate.com</b></a></p>","portalBaseUrl":"/servicedesk/customer/portal/63","onlyPortal":false,"reqTypes":[{"id":"682","name":" Other Enquiries","descriptionHtml":"","callToAction":" Other Enquiries","introHtml":"<p>Have a question that doesn't fit the above? Reach out and we'll point you in the right direction.</p>","icon":11500,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11500","groups":[164],"key":""},{"id":"1029","name":"Existing Customer Support","descriptionHtml":"<p>We aim to support you within 1 to 3 business days.</p>","callToAction":"Existing Customer Support","introHtml":"<p>Already using CORTEX Service and have issues with the software? Please visit our dedicated support portal for faster service:</p>\n<p><a href=\"https://adbsafegate.atlassian.net/servicedesk/customer/portal/11\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://adbsafegate.atlassian.net/servicedesk/customer/portal/11</a></p>","icon":11896,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11896","groups":[164],"key":""},{"id":"954","name":"Get a quote","descriptionHtml":"<p>Please contact your regional sales representative: <a href=\"https://adbsafegate.com/contact/sales-contacts/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://adbsafegate.com/contact/sales-contacts/</a><br> Or please create a ticket for the pre-sales team: <a href=\"https://adbsafegate.atlassian.net/servicedesk/customer/portal/93/create/5352\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://adbsafegate.atlassian.net/servicedesk/customer/portal/93/create/5352</a></p>","callToAction":"Get a quote","introHtml":"<p>Please contact your regional sales representative: <a href=\"https://adbsafegate.com/contact/sales-contacts/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://adbsafegate.com/contact/sales-contacts/</a><br> Or please create a ticket for the pre-sales team: <a href=\"https://adbsafegate.atlassian.net/servicedesk/customer/portal/93/create/5352\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://adbsafegate.atlassian.net/servicedesk/customer/portal/93/create/5352</a></p>","icon":11897,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11897","groups":[164],"key":""},{"id":"681","name":"Request a DEMO","descriptionHtml":"","callToAction":"Request a DEMO","introHtml":"<p>Want to see CORTEX Service in action? Fill out the form below and we'll arrange an interactive demo or send you the documentation you need.</p>","icon":11891,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11891","groups":[164],"key":""},{"id":"952","name":"Request a new CORTEX Service instance","descriptionHtml":"<p>Please find the Requirements for using a CORTEX Service instance here: <a href=\"https://alis.adbsg.com/terms\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://alis.adbsg.com/terms/ </a></p>","callToAction":"Request a new CORTEX Service instance","introHtml":"<p>Start using our software - request for a CORTEX Service instance here. Let us know your airport and we'll reach out to you!</p>","icon":11895,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11895","groups":[164],"key":""},{"id":"934","name":"ALIS basic - Freemium notification request","descriptionHtml":"<p>Our freemium version is not available yet! But leave us a message and we'll make sure to inform you when the free version is ready for you to use!</p>","callToAction":"ALIS basic - Freemium notification request","introHtml":"<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/star_yellow.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> The new ALIS freemium model is planned for release May 2021.</p>","icon":11750,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11750","groups":[],"key":""},{"id":"901","name":"ALIS web beta pilot","descriptionHtml":"<p>ALIS now allows you to register maintenance directly from the web-application. This enables you to register and followup all of your asset maintenance status for the airside and that can be for any stationary equipment.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>ADB SAFEGATE</b> is giving away 10 free ALIS Web subscriptions for 1 year to pilot test the new ALIS Web version. <br class=\"atl-forced-newline\">Terms and conditions can be found <a href=\"https://alis.adbsg.com/beta\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>here</b></a></p>","callToAction":"ALIS web beta pilot","introHtml":"<p>Interested in trying out our new ALIS web version!?! Request your beta pilot spot here and receive ALIS web for free for a whole year!</p>","icon":11856,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11856","groups":[],"key":""},{"id":"683","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11526,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[],"key":""}],"reqGroups":[{"id":164,"name":"General"}],"orderMapping":{"164":[952,681,954,682,1029]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2e28c5e4-315f-3abd-9ecc-5bb61c4774e4","appLinkName":"System Confluence","appLinkUrl":"https://adbsafegate.atlassian.net/wiki","spaceKey":"ALISTRIAL","spaceName":"ALIS Trials","spaceUrl":"https://adbsafegate.atlassian.net/wiki/spaces/ALISTRIAL","isServer":false},"labels":[],"projectKey":"ALISCX","serviceDeskId":63,"kbLinkDomainURLs":["https://adbsafegate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":63,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ALISCX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1MjQ1NzA3NDEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjY1OTM2MiwibmJmIjoxNzg2NjU4MTYyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.mZ9kX5jXR3N9yuhUh5NrFkFUGlHPNHAj-PQPBY77zSE","targetCollection":"upload-user-collection--1524570741","endpointUrl":"https://api.media.atlassian.com","clientId":"970258ce-4bb5-4af1-8f39-23bd6afa3188","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":681,"projectId":11359,"issueType":{"id":"10109","name":"Support"},"form":{"name":"Request a DEMO","descriptionHtml":"","callToAction":"Request a DEMO","intro":"<p>Want to see CORTEX Service in action? Fill out the form below and we'll arrange an interactive demo or send you the documentation you need.</p>","instructions":"","icon":11891,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11891","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary of your request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11602","fieldConfigId":"12399","label":"ALIS request","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["12271"],"values":[{"value":"12270","label":"Try it on my own airport","selected":false,"children":[]},{"value":"12271","label":"Have a demo","selected":false,"children":[]},{"value":"12272","label":"Get some additional documentation","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10203","fieldConfigId":"10504","label":"Airport Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11453","fieldConfigId":"12220","label":"Airport IATA code","description":"??If your airport has no IATA code - please fill in the ICAO code??","descriptionHtml":"<p><cite>If your airport has no IATA code - please fill in the ICAO code</cite></p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_11499","fieldConfigId":"12278","label":"Region or Country","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11725","label":"AFRICA","selected":false,"children":[]},{"value":"11752","label":"AMERICAS","selected":false,"children":[{"value":"11755","label":"AM01 - USA","selected":false,"children":[]},{"value":"11756","label":"AM02 - Canada","selected":false,"children":[]},{"value":"11757","label":"AM03 - LATAM and Caribbean","selected":false,"children":[]}]},{"value":"11754","label":"ASIA","selected":false,"children":[{"value":"12207","label":"Bangladesh","selected":false,"children":[]},{"value":"12210","label":"Bhutan","selected":false,"children":[]},{"value":"12188","label":"Brunei","selected":false,"children":[]},{"value":"12203","label":"Cambodia","selected":false,"children":[]},{"value":"12191","label":"Hong Kong","selected":false,"children":[]},{"value":"12198","label":"Indonesia","selected":false,"children":[]},{"value":"12192","label":"Japan","selected":false,"children":[]},{"value":"12204","label":"Laos","selected":false,"children":[]},{"value":"12189","label":"Macau","selected":false,"children":[]},{"value":"12196","label":"Malaysia","selected":false,"children":[]},{"value":"12208","label":"Maldives","selected":false,"children":[]},{"value":"12195","label":"Mongolia","selected":false,"children":[]},{"value":"12202","label":"Myanmar","selected":false,"children":[]},{"value":"12209","label":"Nepal","selected":false,"children":[]},{"value":"12194","label":"North Korea","selected":false,"children":[]},{"value":"12205","label":"Philippines","selected":false,"children":[]},{"value":"12197","label":"Singapore","selected":false,"children":[]},{"value":"12193","label":"South Korea","selected":false,"children":[]},{"value":"12206","label":"Sri Lanka","selected":false,"children":[]},{"value":"12190","label":"Taiwan","selected":false,"children":[]},{"value":"12200","label":"Thailand","selected":false,"children":[]},{"value":"12201","label":"Timor Leste","selected":false,"children":[]},{"value":"12199","label":"Vietnam","selected":false,"children":[]},{"value":"12362","label":"India","selected":false,"children":[]}]},{"value":"12258","label":"AUS-NZ","selected":false,"children":[{"value":"12259","label":"Australia","selected":false,"children":[]},{"value":"12262","label":"Fiji","selected":false,"children":[]},{"value":"12260","label":"New Zealand","selected":false,"children":[]},{"value":"12264","label":"Pacific Islands","selected":false,"children":[]},{"value":"12261","label":"Papua New Guinea","selected":false,"children":[]},{"value":"12263","label":"Samoa","selected":false,"children":[]}]},{"value":"11723","label":"CENTRAL EUROPE","selected":false,"children":[{"value":"11731","label":"Germany","selected":false,"children":[]},{"value":"11732","label":"Austria","selected":false,"children":[]},{"value":"11733","label":"Switzerland","selected":false,"children":[]},{"value":"19093","label":"Poland","selected":false,"children":[]}]},{"value":"12004","label":"CHINA","selected":false,"children":[]},{"value":"11724","label":"EASTERN EUROPE","selected":false,"children":[{"value":"12217","label":"Albania","selected":false,"children":[]},{"value":"11736","label":"Armenia","selected":false,"children":[]},{"value":"12214","label":"Azerbaijan","selected":false,"children":[]},{"value":"12220","label":"Belarus","selected":false,"children":[]},{"value":"12219","label":"Bulgaria","selected":false,"children":[]},{"value":"12218","label":"Bosnia & Herzegovina","selected":false,"children":[]},{"value":"11738","label":"Czech Republic","selected":false,"children":[]},{"value":"12222","label":"Croatia","selected":false,"children":[]},{"value":"11739","label":"Estonia","selected":false,"children":[]},{"value":"11737","label":"Finland","selected":false,"children":[]},{"value":"12221","label":"Georgia","selected":false,"children":[]},{"value":"12211","label":"Hungary","selected":false,"children":[]},{"value":"12224","label":"Kazakhstan","selected":false,"children":[]},{"value":"12233","label":"Kosovo","selected":false,"children":[]},{"value":"12223","label":"Kyrgyzstan","selected":false,"children":[]},{"value":"12215","label":"Latvia","selected":false,"children":[]},{"value":"12225","label":"Liechtenstein","selected":false,"children":[]},{"value":"12216","label":"Lithuania","selected":false,"children":[]},{"value":"12212","label":"Moldova","selected":false,"children":[]},{"value":"12226","label":"Romania","selected":false,"children":[]},{"value":"11740","label":"Russia","selected":false,"children":[]},{"value":"12227","label":"Serbia","selected":false,"children":[]},{"value":"12213","label":"Slovakia","selected":false,"children":[]},{"value":"12228","label":"Slovenia","selected":false,"children":[]},{"value":"12229","label":"Tajikistan","selected":false,"children":[]},{"value":"12230","label":"Turkmenistan","selected":false,"children":[]},{"value":"12231","label":"Ukraine","selected":false,"children":[]},{"value":"12232","label":"Uzbekistan","selected":false,"children":[]},{"value":"12282","label":"Greece","selected":false,"children":[]},{"value":"12283","label":"Cyprus","selected":false,"children":[]}]},{"value":"11751","label":"MIDDLE EAST","selected":false,"children":[{"value":"22184","label":"Bahrain","selected":false,"children":[]},{"value":"22185","label":"Cyprus","selected":false,"children":[]},{"value":"22186","label":"Egypt","selected":false,"children":[]},{"value":"22187","label":"Iran","selected":false,"children":[]},{"value":"22188","label":"Iraq","selected":false,"children":[]},{"value":"22189","label":"Israel","selected":false,"children":[]},{"value":"22190","label":"Jordan","selected":false,"children":[]},{"value":"22191","label":"Kuwait","selected":false,"children":[]},{"value":"22192","label":"Lebanon","selected":false,"children":[]},{"value":"22193","label":"Oman","selected":false,"children":[]},{"value":"22194","label":"Palestine","selected":false,"children":[]},{"value":"22195","label":"Qatar","selected":false,"children":[]},{"value":"22196","label":"Saudi Arabia","selected":false,"children":[]},{"value":"22197","label":"Syria","selected":false,"children":[]},{"value":"22198","label":"Turkey","selected":false,"children":[]},{"value":"22199","label":"UAE","selected":false,"children":[]},{"value":"22200","label":"Yemen","selected":false,"children":[]},{"value":"22201","label":"Pakistan","selected":false,"children":[]},{"value":"22202","label":"India","selected":false,"children":[]}]},{"value":"11753","label":"SOUTH AFRICA","selected":false,"children":[]},{"value":"12244","label":"WESTERN EUROPE","selected":false,"children":[{"value":"12245","label":"Belgium","selected":false,"children":[]},{"value":"12250","label":"Denmark","selected":false,"children":[]},{"value":"12254","label":"France","selected":false,"children":[]},{"value":"12251","label":"Iceland","selected":false,"children":[]},{"value":"12253","label":"Ireland","selected":false,"children":[]},{"value":"12257","label":"Italy","selected":false,"children":[]},{"value":"12247","label":"Luxemburg","selected":false,"children":[]},{"value":"17554","label":"Malta","selected":false,"children":[]},{"value":"12246","label":"Netherlands","selected":false,"children":[]},{"value":"12249","label":"Norway","selected":false,"children":[]},{"value":"12256","label":"Portugal","selected":false,"children":[]},{"value":"12255","label":"Spain","selected":false,"children":[]},{"value":"12248","label":"Sweden","selected":false,"children":[]},{"value":"12431","label":"Switzerland","selected":false,"children":[]},{"value":"12252","label":"United Kingdom","selected":false,"children":[]}]},{"value":"11852","label":"TEST Region","selected":false,"children":[{"value":"11853","label":"TEST 1","selected":false,"children":[]},{"value":"11854","label":"TEST 2","selected":false,"children":[]}]}]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_11577","fieldConfigId":"12370","label":"How did you hear about ALIS ?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"12183","label":"My ADBSG Sales representative","selected":false,"children":[]},{"value":"12309","label":"My Local Agent/distributer","selected":false,"children":[]},{"value":"12184","label":"Newsletter/Blogpost of ADBSG","selected":false,"children":[]},{"value":"12185","label":"Linked-in","selected":false,"children":[]},{"value":"12186","label":"Other Social Media","selected":false,"children":[]},{"value":"12187","label":"Other - Please add to description field","selected":false,"children":[]}]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_11632","fieldConfigId":"12434","label":"Preffered Dated and Time of the Demonstration ( GMT Time) ","description":"??When would it fit you for us to get in contant to present you the ALIS solution ? Date and Time ( [GMT Time|https://greenwichmeantime.com] ) We will send you a meeting invitation as close as possible and you can still change the meeting afterwards to you availability.??","descriptionHtml":"<p><cite>When would it fit you for us to get in contant to present you the ALIS solution ? Date and Time ( <a href=\"https://greenwichmeantime.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">GMT Time</a> ) We will send you a meeting invitation as close as possible and you can still change the meeting afterwards to you availability.</cite></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Maintenance or activity to register","description":"??What are the main maintenance registrations and activities you would like to start registering digitally???","descriptionHtml":"<p><cite>What are the main maintenance registrations and activities you would like to start registering digitally</cite>?</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11606","fieldConfigId":"12404","label":"ALIS add-on subscriptions","description":"??Which of the Add-on features are you most interested in? Found out more about the different Add-ons on [alis.adbsg.com|https://alis.adbsg.com/learn-more/]??","descriptionHtml":"<p><cite>Which of the Add-on features are you most interested in? Found out more about the different Add-ons on <a href=\"https://alis.adbsg.com/learn-more/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">alis.adbsg.com</a></cite></p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"13556","label":"ALIS Connect","selected":false,"children":[]},{"value":"18554","label":"ALIS Maintenance","selected":false,"children":[]},{"value":"12278","label":"ALIS API custom","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_11448","fieldConfigId":"12215","label":"Asset number","description":"??How many Assets in total ( Lights - Dockings - Regulators - transformers - etc ) would like to track? (Rough number)??","descriptionHtml":"<p><cite>How many Assets in total ( Lights - Dockings - Regulators - transformers - etc ) would like to track? (Rough number)</cite></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10202","fieldConfigId":"10503","label":"Airport Country","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"??Any supporting documents??","descriptionHtml":"<p><cite>Any supporting documents</cite></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10205","fieldConfigId":"10506","label":"Contact Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10207","fieldConfigId":"10508","label":"Invite somebody else?","description":"Want us to invite somebody else for the demo? Add his/her e-mail address here","descriptionHtml":"<p>Want us to invite somebody else for the demo? Add his/her e-mail address here</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/63/create/681","requestValidateBaseUrl":"/servicedesk/customer/portal/63/validate/681","calendarParams":{"firstDay":0,"date":"2026-08-13T23:56:02+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2e28c5e4-315f-3abd-9ecc-5bb61c4774e4","appLinkName":"System Confluence","appLinkUrl":"https://adbsafegate.atlassian.net/wiki","spaceKey":"ALISTRIAL","spaceName":"ALIS Trials","spaceUrl":"https://adbsafegate.atlassian.net/wiki/spaces/ALISTRIAL","isServer":false},"labels":[],"projectKey":"ALISCX","serviceDeskId":63,"kbLinkDomainURLs":["https://adbsafegate.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1MjQ1NzA3NDEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjY1OTM2MiwibmJmIjoxNzg2NjU4MTYyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.mZ9kX5jXR3N9yuhUh5NrFkFUGlHPNHAj-PQPBY77zSE","targetCollection":"upload-user-collection--1524570741","endpointUrl":"https://api.media.atlassian.com","clientId":"970258ce-4bb5-4af1-8f39-23bd6afa3188","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=adbsafegate","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7b7dc438e269f5a5bed88dc47b52a3ed16f5781d_lout","baseUrl":"https://adbsafegate.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://adbsafegate.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"970258ce-4bb5-4af1-8f39-23bd6afa3188","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a24df565df7e4ce68a9a2e21793a3dec","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://adbsafegate.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}