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ADB SAFEGATE Support Desk

Welcome to the ADB SAFEGATE Support Desk

Portals

  • AODB, FIDS, RMS Application Software

    This service is actively monitored 24/7 by our Service Centre team.
    It is designed to provide you with a seamless and efficient way to manage your service needs - reporting faults and placing service requests.
    Our team is committed to addressing your needs promptly and effectively.

    The portal also allows you to view all tickets that have been raised for your airport.
    This is achieved by selecting the profile icon (in the top right-hand corner) - if you require an account to view your airport tickets, please ask via the SERVICE REQUEST button.

    The interface is intuitive, allowing you to use filters to display your data; such as, ALL tickets, OPEN tickets or CLOSED tickets.
    From here you can interact with our service team by placing comments and monitor progress in real-time. Our goal is to keep you informed every step of the way.

    Thank you for choosing our services. We look forward to serving you.

  • CORTEX Service (ALIS) - Support

    Welcome! This portal is for existing CORTEX Service customers who have a request or in need of support.

  • CORTEX Service Start!

    Start your cloud-based in-field maintenance management solution here!
    Or go back to the ALIS website: adbsafegate.com

  • Customer Care

    The Customer portal for supporting airport customers with a direct link to the specialists! We are here for you!

  • Cybersecurity X-BL (CYBER)

    Welcome!

    You can raise a request for any Cross BL Cybersecurity issue or request using the options provided.

    This is not to be used for any ADBSAFEGATE IT cyber issues.

  • Health and Safety

    This portal is for ADB SAFEGATE employees or in subcontracting of, to report health and safety related occurrences and their follow-up.

  • PRB - Product Review Board (Internal Use)

    Welcome!

    Please use this portal to raise PRB / Deviation requests for your corresponding office using the options provided.

    This portal is meant for internal or supplier use only.

    Entering a request alone does not authorize the usage of deviating / non-conform material.

  • Service Americas Request

    Welcome! You can raise a request for Internal Customer Care using the options provided.

  • Sign Software Ticket system - INTERNAL

    Sign Software Ticket system ( New users, New airports...)

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