{"xsrfToken":"171600764b644a1ad1107f5168741b279e656a73_lout","branding":{"id":"38","key":"cc","name":"Customer Care","portalBaseUrl":"/servicedesk/customer/portal/38","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/38/80","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#003340","headerLinkHoverBGColor":"#003340","headerBadgeColor":"#003340"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4fc6b1ce-4a58-4cec-bfa9-f69abd2260c1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmYzZiMWNlLTRhNTgtNGNlYy1iZmE5LWY2OWFiZDIyNjBjMSI6WyJyZWFkIl19LCJleHAiOjE3Mjg5MjkzOTUsIm5iZiI6MTcyODkyODc5NX0.cfK1_aIoPzvHxdD2AZ0yggaeTC_05LwV6AFjMI7wKbw&client=970258ce-4bb5-4af1-8f39-23bd6afa3188&mode=fit","logoId":"4fc6b1ce-4a58-4cec-bfa9-f69abd2260c1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ADB SAFEGATE Support Desk","sharedPortalName":"ADB SAFEGATE Support Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the ADB SAFEGATE Support Desk","sharedPortalName":"ADB SAFEGATE Support Desk","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004c5f","helpCenterTitleColor":"#f8f8f8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1669aa46-f51f-4384-9337-fcd99b1f2720/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2NjlhYTQ2LWY1MWYtNDM4NC05MzM3LWZjZDk5YjFmMjcyMCI6WyJyZWFkIl19LCJleHAiOjE3Mjg5MjkzOTUsIm5iZiI6MTcyODkyODc5NX0.Ib_VxxRIIQkSTk0EyxxNCAV3G-gMXEXliaryj-HNE04&client=970258ce-4bb5-4af1-8f39-23bd6afa3188&height=300&mode=fit","bannerMediaApiFileId":"1669aa46-f51f-4384-9337-fcd99b1f2720","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"38","key":"cc","projectId":11326,"serviceDeskId":38,"name":"Customer Care","description":"<p>The Customer portal for supporting airport customers with a direct link to the specialists! We are here for you!</p>","portalBaseUrl":"/servicedesk/customer/portal/38","onlyPortal":false,"reqTypes":[{"id":"824","name":"Customer Complaints & Repair Requests","descriptionHtml":"","callToAction":"Customer Complaints & Repair Requests","introHtml":"<p>Do you have a hardware issue with one of our products still in warranty? We are sorry to hear that, but we are ready to support you here!</p>","icon":11814,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11814","groups":[84],"key":""},{"id":"825","name":"Tech Support AGL","descriptionHtml":"<p>Here you ask Technical questions related to : Lights - Regulators - Control systems for AGL - ILCMS/ALCMS systems. <br class=\"atl-forced-newline\">We aim for a response time within 1 business day.</p>","callToAction":"Tech Support AGL","introHtml":"<p>Have an (<b>AGL</b>) Airfield Ground Lighting related <b>Technical support</b> question?</p>","icon":11815,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11815","groups":[84],"key":""},{"id":"826","name":"Tech Support GATE","descriptionHtml":"<p>We aim for a response time within 1 business day.</p>","callToAction":"Tech Support GATE","introHtml":"<p>Have an <b>Gate</b> (SafeDock/GOS/SAM) related <b>Technical support</b> question?</p>","icon":11815,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11815","groups":[84],"key":""},{"id":"1390","name":"Weather Hardware Customer Support","descriptionHtml":"","callToAction":"Weather Hardware Customer Support","introHtml":"<p>Support Ticket for Hardware Weather Products</p>","icon":12117,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12117","groups":[84],"key":""},{"id":"1391","name":"Weather Software Customer Support","descriptionHtml":"","callToAction":"Weather Software Customer Support","introHtml":"<p>Support Ticket for Software Weather Products</p>","icon":12117,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12117","groups":[84],"key":""},{"id":"828","name":"Service Inquiry","descriptionHtml":"<p>More info on our <a href=\"https://adbsafegate.com/services/maintenance-services/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Service Offerings here</b></a></p>","callToAction":"Service Inquiry","introHtml":"<p>Want us to help you choose a best-fit maintenance solution or just find out more about our services? <br class=\"atl-forced-newline\">Send your inquiry through this form and we will come back to you soon!<br class=\"atl-forced-newline\"> More info on our <a href=\"https://adbsafegate.com/services/maintenance-services/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Service Offerings here</b></a></p>","icon":11530,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11530","groups":[],"key":""},{"id":"343","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11506,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[],"key":""}],"reqGroups":[{"id":84,"name":"General"}],"orderMapping":{"84":[824,825,826,1390,1391],"83":[343]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2e28c5e4-315f-3abd-9ecc-5bb61c4774e4","appLinkName":"System Confluence","appLinkUrl":"https://adbsafegate.atlassian.net/wiki","spaceKey":"CCAE","spaceName":"Customer Care Articles ext","spaceUrl":"https://adbsafegate.atlassian.net/wiki/spaces/CCAE","isServer":false},"labels":[],"projectKey":"CC","serviceDeskId":38,"kbLinkDomainURLs":["https://adbsafegate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":38,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzI2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg5Mjk5OTUsIm5iZiI6MTcyODkyODc5NX0.0FWHNvOt9QbVLPBvvwC5Le-eDQVm5ZnxoZNmrVod1CM","targetCollection":"upload-project-11326","endpointUrl":"https://api.media.atlassian.com","clientId":"970258ce-4bb5-4af1-8f39-23bd6afa3188","tokenDurationInMins":20}},"sharedPortal":{"name":"ADB SAFEGATE Support Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://adbsafegate.atlassian.net/wiki","kbLinkDomainURLs":["https://adbsafegate.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}