{"xsrfToken":"4e2cf8402bc3e9f82765d0da41489b7461bbd8fc_lout","branding":{"id":"11","key":"aim","name":"ALIS - Customer Support","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/40","theme":{"headerBGColor":"#ee7203","headerLinkColor":"#ffffff","headerLinkHoverColor":"#874408","headerLinkHoverBGColor":"#874408","headerBadgeColor":"#874408"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4fc6b1ce-4a58-4cec-bfa9-f69abd2260c1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmYzZiMWNlLTRhNTgtNGNlYy1iZmE5LWY2OWFiZDIyNjBjMSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MzExOTcsIm5iZiI6MTczNDgzMDU5N30.4G9lsMusBxyyAIg8_k7XYln3Sa3_SrGaxHbrWW3rj8A&client=970258ce-4bb5-4af1-8f39-23bd6afa3188&mode=fit","logoId":"4fc6b1ce-4a58-4cec-bfa9-f69abd2260c1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ADB SAFEGATE Support Desk","sharedPortalName":"ADB SAFEGATE Support Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the ADB SAFEGATE Support Desk","sharedPortalName":"ADB SAFEGATE Support Desk","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004c5f","helpCenterTitleColor":"#f8f8f8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1669aa46-f51f-4384-9337-fcd99b1f2720/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzAyNThjZS00YmI1LTRhZjEtOGYzOS0yM2JkNmFmYTMxODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2NjlhYTQ2LWY1MWYtNDM4NC05MzM3LWZjZDk5YjFmMjcyMCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MzExOTcsIm5iZiI6MTczNDgzMDU5N30.y1-aJBUTQcnxGQs6gxW89SlfkwXyT_COmAFFOur4iAw&client=970258ce-4bb5-4af1-8f39-23bd6afa3188&height=300&mode=fit","bannerMediaApiFileId":"1669aa46-f51f-4384-9337-fcd99b1f2720","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"aim","projectId":10800,"serviceDeskId":11,"name":"ALIS - Customer Support","description":"<p>Welcome! 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You have the right to submit complaints to the supervisory authority in your country.</p>","callToAction":"Deletion of ALIS instance","introHtml":"","icon":11928,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11928","groups":[18],"key":""},{"id":"1664","name":"Error 500 showing up","descriptionHtml":"","callToAction":"Error 500 showing up","introHtml":"<p>Is your ALIS instance having issues - we are here to help - We can remotely restart your ALIS service to get it back online</p>","icon":12319,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12319","groups":[18],"key":""},{"id":"678","name":"Interfacing request ","descriptionHtml":"<p>ALIS is making friends! We developed a highly flexible interface to allow ALIS to interact with systems like Maximo, Ultimo, or even your ALCMS system. There is some more cream on that cake since ALIS can now also be linked to an automation platform <a href=\"https://zapier.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Zapier</b></a> which enables interfacing with over +1500 apps! The interfaces opens a wide range of interfacing possibilities, if you are interested in finding out what they can do for you,create your ticket below..</p>","callToAction":"Interfacing request ","introHtml":"<p>Want to have ALIS interfaced with another web-app ? Ask us here!</p>","icon":11718,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11718","groups":[18],"key":""},{"id":"1862","name":"LINC360 Cloud Connection Request","descriptionHtml":"","callToAction":"LINC360 Cloud Connection Request","introHtml":"<p>Need to create a LINC360 connection, request it here.<b>Internal ADBSG</b></p>","icon":12441,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12441","groups":[18],"key":""},{"id":"1283","name":"LINCNode Cloud Connection Request","descriptionHtml":"<p>Device Connections to Cortex Cloud and Cortex Connect (ALIS) are subject to connection costs. Please provide Airport instance details and to which asset(s) the device needs to be connected to.<br> LINCNode Connections require the Cortex Connect subscription and will be billed additionally per connected devices. Prices can be requested through your local Sales representative.</p>\n<p><br class=\"atl-forced-newline\">*You can find the survey document here:* <a href=\"https://adbsafegate.sharepoint.com/:w:/r/sites/connectivity-zaventem/_layouts/15/Doc.aspx?sourcedoc=%7BFC88A8BE-1110-49AC-9454-34F93EFFB241%7D&file=LincNode%20site%20survey%20template.docx&action=default&mobileredirect=true&DefaultItemOpen=1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Survey Link </a></p>","callToAction":"LINCNode Cloud Connection Request","introHtml":"<p>Need to create a LINC Node connection, request it here.<br> <b>Internal ADBSG</b> <a href=\"https://adbsafegate.sharepoint.com/:w:/s/connectivity-zaventem/EbhGVnIFGmFMjYj7u2ViRrwBYzug6TjrMRFM1FKmcPLGvg?e=Iermqk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Lincnode Survey </a></p>","icon":12061,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12061","groups":[18],"key":""},{"id":"94","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11500,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11500","groups":[18],"key":""},{"id":"418","name":"QR-Stickers","descriptionHtml":"<p>Please fill the amount of QR sticker rolls you need and your Address details below. <br class=\"atl-forced-newline\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Note that every QR code will have to be linked to an asset in the ALIS system. 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If possible , always try to add a screenhot or screencapture video of what is happening. <br class=\"atl-forced-newline\"> *For the iOS mobile devices: <br class=\"atl-forced-newline\"> If you don’t know <a href=\"https://support.apple.com/en-us/HT207935\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>how to record your screen-click here</b></a> <br class=\"atl-forced-newline\"> If you don’t know <a href=\"https://support.apple.com/en-us/HT200289\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>how to make screenshots- click here</b></a> <br class=\"atl-forced-newline\"> And then please attach or link or use the <a href=\"https://support.apple.com/en-gb/guide/icloud/mm93a9b98683/icloud\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">icloud sharing</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> * For WebApp Bugs, you can simply use the \"Windows button + Shift + S\" to take a snapshot and attach the image to the ticket.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11510,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11510","groups":[18],"key":""},{"id":"96","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11532,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[18],"key":""},{"id":"91","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance on ALIS</p>","icon":11506,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[18],"key":""},{"id":"882","name":"Torque Wrench Calibration","descriptionHtml":"<p>To requested a calibration of your ALIS torque wrenches , please fill in the form below and we will inform you on the costs and practical arrangements for it.</p>","callToAction":"Torque Wrench Calibration","introHtml":"<p>Torque wrenches are required to be verified for correct torque measurement every year as per specified by manufacturers specifications. ADBSAFEGATE can have the calibration performed for you.</p>","icon":11850,"iconUrl":"https://adbsafegate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11850","groups":[],"key":""},{"id":"92","name":"Trimble RTX renewal","descriptionHtml":"<p>Please create a request here if you are in need of Trimble R1 renewal codes for the RTX correction service. <br class=\"atl-forced-newline\">For instructions on how to perform the subscription update - Please see <a href=\"https://adbsafegate.atlassian.net/servicedesk/customer/kb/view/207781889\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">LINK </a></p>","callToAction":"Trimble RTX renewal","introHtml":"<p>Have the feeling that the location identification is off? Your GPS correction service might have expired. 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