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ADB SAFEGATE Support Desk
  1. ADB SAFEGATE Support Desk
  2. Customer Care

Customer Care

The Customer portal for supporting airport customers with a direct link to the specialists! We are here for you!

Apron
Tech Support GATE

Have an Gate (SafeDock/GOS/SAM) Apron related Technical support question?

We aim for a response time within 1 business day.

Required fields are marked with an asterisk*

Gate/Stand identifier, name or number if applicable

If Applicable

e.g. 13/Aug/26
e.g. 09:34 PM

If Applicable

If Applicable

If Applicable

None

High for System breakdowns and same day or next day support needed.
Medium for issues where workarounds are possible
Low for general inquiries and service requests

Please describe your issue or request as clear as possible. Attach any supporting media to increase support

If Applicable

Drag and drop files, paste screenshots, or browse

if different than the logged account

62 - Unknown - Investigation pending
To be defined
To be defined
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