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ADB SAFEGATE Support Desk
  1. ADB SAFEGATE Support Desk
  2. Customer Care

Customer Care

The Customer portal for supporting airport customers with a direct link to the specialists! We are here for you!

Weather
Weather Software Customer Support

Support Ticket for Software Weather Products

Required fields are marked with an asterisk*

Pls Use following format: IATA Code / Product Type / symptom (eg. AMS / Windcone / bearing issue)

Supply the airport name given by following link https://www.world-airport-codes.com/

Defines the sales region the ticket is registered for. This selection will automatically define the assignee.

Provide an accurate description of the problem encountered! Example:

Drag and drop files, paste screenshots, or browse

Phone of the person to be contacted on site.

Name of the person to be contacted on site.

Mailaddress of the person to be contacted on site.

Powered by Jira Service Management
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